The management team of POI Aviation recently underwent the “Seven Habits Of Highly Effective People” workshop at their office in Saipan.
The workshop, led by POI General Manager Aurelia Kretzers and facilitated by POI Aviation’s HR Director, Malou Dela Cruz-Ernest, is in line with the company’s thrust to improve service levels in both operations and customer service; and, to bring innovation into the everyday mindset of all team members.
The Seven Habits of Highly Effective People, developed by Steven Covey, presents a business approach to being effective in attaining goals by aligning oneself to what he calls “true north” principles.
Tan Holdings Vice-President for Business Development Ivan Quichocho, who oversees POI Aviation says this is “first step in a series of trainings for our people.”
POI General Manager Aurelia Kretzers said: “Our ultimate goal is always focused on strengthening customer service and operations. Since our teams represent other airlines at the airport check-in counters, it is imperative that we protect our partners’ good names and reputations at all times.