Last April 1st, POI Aviation conducted two key training sessions for the staff and management of the company.
Aurelia Kretzers, GM of POI Aviation said, “Training can improve business performance, profit and staff morale. Training our staff can result in better customer service, better work safety practices and productivity improvements as well as demonstrate to our workforce that we value them enough to invest in them, improving loyalty and staff retention.”
The Customer Service and Team Building Workshop (Managing for a “New Dawn”) was conducted by Jim Arenovski of Island Training Solutions.
The workshop highlighted the importance and benefit of working together for the good of the company through team activities and a lecture.
The group tackled the importance of working together to maximize customer sales or customer satisfaction and how that, in turn, helps employees.
Specific focus was placed on effective communication and discussed how this is used to manage a culturally diverse workplace, manage conflict and give feedback.