Hotels Undergo Important Training Programs


Fiesta Resort and Spa Saipan and the Kanoa Resort recently underwent a series of training sessions facilitated by Renee Acosta, Technical Trainer for Asia Pacific Hotels, Inc., which oversees Tan Holdings’ hotel businesses.

Last February 11, Kanoa Resort staff undertook a Driving Safety Training Program. On February 14, Kanoa Resort staff also participated in a telephone Courtesy Training Program. And on February 22, Fiesta Resort and Spa Saipan staff participated in the Personal Protective Equipment Training.

Renee Acosta, who currently handles all the training requirements of the hotel group, said: “We received positive feedback from the participants on our trainings so far. It’s good that they all see the value in these simple, yet important sessions. On our part, we have calendared a series of trainings for 2015 and we look forward to engaging the teams.”

Abner Acosta, Fiesta Resort and Spa Saipan General Manager and Wendi Herring, General Manager for Kanoa Resort both had these to say about the recent training sessions:

“Work Safety, and the safety and welfare of our guests are of paramount importance in our business, and we want to be sure that we are well within international standards. Our guests should enjoy their stay with us without a care in the world,” said Acosta.

“These trainings are also about empowering our people, and giving them the right skills, tools and knowhow to improve upon their responsibilities at the resort. By doing things in a better, safer way, they add value to their roles. At the end of the day, all these will contribute to higher levels of customer service,” added Herring.